International Patients

Patient Liaison Centre (PLC) is a 24/7 one-stop service centre providing a wide spectrum of services and allowing our patients to gain coordinated access to our specialists and information at NUH.

A team of administrative specialists serve as the primary and convenient point of contact for both local and international patients. The team manages all queries from pre-arrival to post-discharge, and coordinating patient appointments and their medical care.

We strive to provide a seamless patient experience journey and are committed to meeting the needs of our patients throughout their stay with us.

The scope of our assistance includes:

• Arranging of outpatient medical appointments
• Liaison to accommodation and ground transportation providers
• Language translation
• Communication with the care team, including doctors, for the patients
• Direct admission coordination
• Enquiries on health screening and medical appointments
• Cost estimation and billing information
• Liaison with corporate partners and insurers for patient appointment enquires, appointment booking, letter of guarantee, and billing information
• Medical enquiries and appointment-booking for GP Partners and specialists
• Overseas medical evacuation (including emergency evacuation) and ambulance arrangements in particular for our global patients and returning Singaporeans

For assistance, please contact:

24-Hour Helpline: +65-6779-2777

International Patient Experience Journey

When seeking medical treatment in NUH, these are some things you need to note and prepare:

Documents to bring along for your medical appointment

1. Physical Passport
2. Appointment confirmation email

Consultation Language and Translators

1. The consultation will be conducted in English.
2. Please bring along a translator if you need translation.
3. We will require at least 3 working days' notice in advance if you require our assistance in engaging an external translator. Separate charges apply for this service.

Accommodation

We recommend that our patients and/or their family arrange for accommodation prior to arrival in Singapore, especially during peak holiday season.

Cancellation/Rescheduling of Appointments

If you are unable to adhere to the scheduled appointment date/time, please notify us via email ([email protected]) or call us at +65 6779 2777, at your earliest convenience.

Your co-operation will be greatly appreciated as it will provide a consultation opportunity for another patient.

Operating Hours

Most of our outpatient services do not operate on Saturday, Sunday and Public Holidays.

We seek your kind understanding that should your consultation appointment fall on a Friday or eve of Public Holiday, please note that any investigations ordered by the doctor will be scheduled at the next earliest possible working day.

The following only applies to outpatient appointment at National University Centre for Organ Transplantation (NUCOT) and Viva University Children's Cancer Centre (VUCCC):

1. Prior to your consultation, the patient or caregiver is required to present the patient's passport and a photo of the Covid-19 negative result of the patient's same-day Antigen Rapid Test (ART) with the day of clinic visit date and time indicated on it.  Alternatively, the patient can do so at the clinic.
2. Complete and bring along the screening questionnaire (that will be sent to you prior to your appointment) on the day of the clinic visit.

Singapore Public Health Requirements

Travellers seeking to enter Singapore need to comply with the prevailing Public Health as well as Entry Requirements. Please visit the Immigration & Checkpoints Authority (ICA) website for more information.

Singapore Entry Visa Information

For details on visa requirement, please click here.

By Taxi/Private-Hire Vehicles

From Ayer Rajah Expressway (AYE), towards Changi Airport:

Take Exit 8 to South Buona Vista Road, turn right at traffic light and travel along South Buona Vista Road. Make a right turn at traffic light onto Lower Kent Ridge Road.

Follow the sign to NUH Medical Centre, Kent Ridge Wing or Main Building, depending on your appointment location.

By Mass Rapid Transit (MRT) Train

• The Circle Line Kent Ridge Station is at our doorstep. It is connected directly to the NUH Medical Centre (Zones A & B) via Exit C.
• To get to NUH from the East-West Line (where Changi Airport station lies), transfer at the Buon Vista station or Paya Lebar station to get on the Circle Line in the direction of Harbour Front station and alight at the Kent Ridge station.

Click here for more information if you are travelling by other modes of transport.

Getting around NUH

NUH has a zone-based wayfinding system to help you get around the campus easily. Please click here for more information.

Credit card, the preferred payment mode, and can be used for payment at clinic counters and self-served kiosks.

Cash payment can be made at the following payment collection counters:

• Central payment service counter,
• Zone B, Medical Centre, Level 3
• Patient Service Centre 3,
• Zone D, Kent Ridge Wing, Level 3
• Zone F Pharmacy, Main Building, Level 1

Goods and Services Tax (GST) Refund for Medical Travellers

Key information for making claims on GST on goods purchased from a medical centre in Singapore:

Minimum Spending

A minimum of SGD 100 (including GST) or accumulate up to 3 same-day receipts from NUH.

Medication

A medical traveller can claim GST refund on medication to be taken out of Singapore. However, if the medications have been partially consumed or used, the claim on GST is not allowed.

Products

All goods including dentures, hearing aids, prosthetic limbs are subjected to the same verification processes as all other goods. Product that is implanted into the body such as pacemaker which cannot be verified by Singapore Customs is not eligible.

Medical Services

Medical services such as Specialist's Consultation, lab tests, CT scans, X-rays, chemotherapy are not eligible for the GST refund. The claim on GST is strictly for goods purchased and brought out of Singapore.

Please visit the PLC helpdesk at Patient Service Centre 3, Zone D, Kent Ridge Wing, Level 3 (South Entrance) for more information & to obtain an eTRS notification slip.

Foreigners who are in Singapore for short-term or long-term visits on medical grounds and require a longer stay may submit their applications to the Immigration & Checkpoints Authority of Singapore (ICA) for consideration.

Please visit our PLC helpdesk located within the Patient Service Centre 3, Zone D, Kent Ridge Wing, Level 3 (South Entrance) and our staff will assist you.

The ICA may request for your birth certificate and marriage certificate for this application.

For more information, please click the link:

https://www.ica.gov.sg/enter-depart/extend_short_stay