In accordance with the Ministry of Health (MOH) guidelines, it is mandatory to wear masks in all hospital settings. This precautionary measure is in place to safeguard both visitors and our staff from infectious diseases.
To find out more about our waiting time, please click here.
In the Emergency Medicine Department (EMD), priority will be given to patients facing life-threatening conditions, such as persistent chest pain and those with more serious and/or multiple injuries. For non-urgent conditions, please be aware that waiting time can be at least 5 hours. We appreciate your understanding in these situations.
Please bring along the original of the following documents for registration at EMD:
1. Identification Documents:
2. Medical Benefits Documents (if applicable, subject to eligibility):
We are located at 5 Lower Kent Ridge Rd, NUH Main Building Zone F Level 1, a short 2-minute walk from Kent Ridge MRT Station (CC24, Circle Line) Exit A.
1. Registration
Estimated Waiting Time: 5 - 15 minutes
During the process of registration, our Service Associates will verify your identification details and update essential information such as your address and contact details, when necessary.
The current charges for EMD services, covering standard investigations, services and medications, can be found here. Additional charges may apply for non-standard investigations or drugs. Please note that charges for emergency services are non-Medisave claimable.
2. Triage
Estimated Waiting Time: 15 - 60 minutes
Our nurses will take your vital signs such as temperature, pulse, respiration and blood pressure, conduct a health assessment to identify the nature of the problem, and direct you to an appropriate area for consultation and treatment. Various waiting areas for designated for patients with different priority levels.
3. Consultation and Treatment
Estimated Waiting Time: 1.5 - 3 hours
Physical examinations involving blood tests, X-rays or stay-in observation (as required) will be performed. We appreciate your understanding for the potential longer waiting time that may arise from factors such as:
4. Collection of Medication
Estimated Waiting Time: 15 - 45 minutes
Upon prescription of medications by our doctors, patients fit for discharge will be directed to the Main Building Pharmacy for medication collection. A pharmacist provides instructions on the correct way to take your medications.
5. Admission / Discharge
Discharge
Being discharged means you can return home without the need for further observation. Our nurse will prepare the following documents (as required):
* Longer waiting time can be expected.
Admission
Estimated Waiting Time: 3 - 20 hours
Being admitted indicates the need for further observation and treatment in an inpatient ward after the doctor has assessed your condition. The admission process may take up to 20 hours, depending on bed availability.
Financial Counselling
Financial counselling will be provided before admission, where information on available ward classes, estimated costs, and applicable subsidies will be explained. Our staff will guide you through the admission process and provide details on room types. For more information on financial matters please refer to our charges & payment page.
Preparation for Admission
We will arrange a ward appropriate for the treatment of your condition. During periods of high patient volume, admission may take longer. Your understanding and patience are greatly appreciated during these times.
Please proceed to the counter at the Ambulance Bay to update your contact details.
Please click here for the Frequently Asked Questions.
The Children's Emergency service is part of the Khoo Teck Puat–National University Children's Medical Institute's commitment to delivering seamless, comprehensive medical care. Our doctors manage the initial presentations of children for all conditions. We work closely with consultants across various paediatric subspecialties to ensure the children receive quality care.
Situated adjacent to the Adult Emergency Department, our Children's Emergency Service has been thoughtfully designed with child-friendly amenities, vibrant decorations and engaging murals to create a comforting environment.
Please click here for more information.
To enhance the convenience of our patients and visitors, we provide a range of amenities.
For details on their locations and operating hours, please click here. Feel free to approach any of our staff should you require any assistance.
5 Lower Kent Ridge Road, Main Building Zone F Level 1
24 hours
Tel: (65) 6772 5000 (24-hour enquiry line)
