Estimated Waiting Time: 5 - 15 minutes
During the process of registration, our Service Associates will verify your identification details and update essential information such as your address and contact details, when necessary.
The current charges for EMD services, covering standard investigations, services and medications, can be found here. Additional charges may apply for non-standard investigations or drugs. Please note that charges for emergency services are non-Medisave claimable.
Estimated Waiting Time: 15 - 60 minutes
Our nurses will take your vital signs such as temperature, pulse, respiration and blood pressure, conduct a health assessment to identify thenature of the problem, and direct you to an appropriate area for consultation and treatment. Various waiting areas for designated for patients with different priority levels.
3. Consultation and Treatment
Estimated Waiting Time: 1.5 - 3 hours
Physical examinations involving blood tests, X-rays or stay-in observation (as required) will be performed. We appreciate your understanding for the potential longer waiting time that may arise from factors such as:
- An increase in the number of patients
- Overcrowding due to epidemics
- Casualties and emergencies requiring immediate medical attention
- Waiting time for X-ray and laboratory results
4. Collection of Medication
Estimated Waiting Time: 15 - 45 minutes
Upon prescription of medications by our doctors, patients fit for discharge will be directed to the Main Building Pharmacy for medication collection. A pharmacist provide instructions on the correct way to take your medications.
Discharge
Being discharged means you can return home without the need for further observation. Our nurse will prepare the following documents (as required):
- Medical Certificate
- Medicine Prescriptions
- Referral Letters (if a follow-up is required)*
* Longer waiting time can be expected.
Estimated Waiting Time: 3 - 20 hours
Being admitted indicates the need for further observation and treatment in an inpatient ward after the doctor has assessed your condition. The admission process may take up to 20 hours, depending on bed availability.
Financial counselling will be provided before admission, where information on available ward classes, estimated costs, and applicable subsidies will be explained. Our staff will guide you through the admission process and provide details on room types. For more information on financial matters please refer to our charges & payment page.
Preparation for Admission
We will arrange a ward appropriate for the treatment of your condition. During periods of high patient volume, admission may take longer. Your understanding and patience are greatly appreciated during these times.
