Pharmacy

2025/01/03

Our pharmacy dispenses medications on a daily basis for both inpatients and outpatients. Our team, comprising pharmacists and various technical and support personnel, work closely together to deliver high-quality care to our patients. 

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Our Team

Head Of Department

Ms Lim Siew Woon

Our Services

Outpatient Pharmacy Services

Filling of prescriptions
Counselling of medication e.g. asthma, cancer, diabetes and heart medications etc.
Purchasing of over-the-counter products, vitamins and supplements
General health advice and more

Medication Therapy Review & Counselling

Medication Therapy Review & Counselling (MTRC) is an extended counselling service provided by Pharmacy @ National University Hospital for selected patients
For more information, please click here

Outpatient Clinics

Smoking cessation clinics (NUH Medical Centre)
Outpatient anti-coagulation clinic (NUH Medical Centre and National University Heart Centre, Singapore)
Medication therapy management cardiac clinic (National University Heart Centre, Singapore (NUHCS))

Inpatient Pharmacy Services

Assist the team in managing medication orders and medication profiles, monitoring drug therapy and providing bedside discharge medication counselling
Inpatient Pharmacy Automated System (iPAS)

Drug Information Services

Provides drug & poison information for doctors, pharmacists and other healthcare professionals at the National University Hospital

Compounding Services

Our pharmacy laboratory is set up to prepare parenteral nutrition, sterile injections, and non-sterile extemporaneous preparations. The nutrition team also provides nutritional support and monitoring for patients on enteral and parenteral nutrition. The oncology laboratory at the National University Cancer Institute, Singapore (NCIS) also prepares anti-cancer medications.

Quality Assurance Programmes

As part of our Department's ongoing efforts in ensuring quality patient care, we also implemented a Quality Assurance Programme in our laboratory. This involves the adoption of the Good Manufacturing Practice recommendations in quality assurance and documentation of work processes. At the same time, we are looking into how to make the medication use process safer for patients – through counselling, patient medication profiling, medication reconciliation, as well as educational leaflets on medicines, alternative medicines and health supplements. We endeavour to employ IT to achieve these goals where relevant.

Supplement Dispensing via MedVEN

Fuss-free, 24/7 dispensing of supplements for O&G patients
Conveniently located outside the Women's Clinics located at Kent Ridge Wing level 3
More information on the supplements can be found here

Patient Education

To learn more about your prescribed medication and health, see the Department of Pharmacy's Patient Information leaflets (PILs) which will provide information on the use of common medicines and health supplements, as well as their possible side effects. 

Click here for the list of PILs.

For general health tips and useful information, click on the posters to find out more:

Medication Management

Diabetes (PDF, 1777 KB)

Diabetes

Blood Sugar Meter (PDF, 1900 KB)

Blood Sugar Meter

Blood Pressure (PDF, 1876 KB)

Blood Pressure

Blood Pressure Meter (PDF, 1764 KB)

Blood Pressure Meter

Discharge Process

You may view the video in other languages here: Chinese, Malay, Tamil

Access Your Medications

You can now use the NUHS App or FormSG to order your prescriptive medication top-ups and refills.

Medication Top-ups & Refills (PDF, 1062 KB)

The image below guides you on how to top up your medication on the NUHS App.

Managing Your Medications

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Improving Health Literacy

Safe Shopping (PDF, 2257 KB)

Safe Shopping

4 Red Flags (PDF, 2651 KB)

4 Red Flags

Hidden Dangers (PDF, 1786 KB)

Hidden Dangers

Who to Trust (PDF, 3782 KB)

Who to Trust

Medication Collection via MedSAFE

From 18 July 2022, you may choose to collect your medication from MedSAFE, a 24/7 self-service electronic locker located at NUH Main Building Zone F Taxi Stand  (Not available for controlled drugs).

Benefits of using MedSAFE

No more waiting at the Pharmacy
Open 24/7, collect at your convenience within 48 hours of SMS confirmation

How does it work?

Place your medication order via FormSG
Follow the instructions on the form and select "MedSAFE @ NUH Main Building Zone F Taxi Stand (24hrs electronic locker)" as your pick-up location
An SMS notification will be sent to your mobile when your medication is ready for collection at MedSAFE Head to MedSAFE within 48 hours of receiving the SMS and follow the instructions on the screen to collect your medication

Things to note:

If you do not receive an SMS within 48 hours after dropping your prescription into the Staff Prescription Box, please head to Main Building Pharmacy, Counter 27 for assistance.
If you do not collect your medication within 48 hours of receiving the SMS, the medication will be cancelled without refund.

Have a question about MedSAFE? Here are some FAQs:
1. How soon can I collect my medication using MedSAFE after placing my order?
After you receive an SMS within 48 hours of dropping your prescription into the Staff Prescription Box, you must collect your medication from MedSAFE within 48 hours.

2. How do I use MedSAFE?
After you receive the SMS, proceed to MedSAFE and follow the on-screen instructions to collect your medication.

3. How do I make payment for medication collected through MedSAFE?
Please retrieve your invoice via the NUHS App and make payment accordingly.

4. My medication(s) are required to be stored in a temperature controlled storage, am I still able to use MedSAFE?
If storage in MedSAFE is inappropriate, a pharmacist will inform you to collect your medication from Main Building Pharmacy, Counter 27.

5. How do I check if the medication I require are controlled drugs or not?
If you are unsure about your medication from MedSAFE, a pharmacist will contact you to collect your medication over the counter.

6. What happens if I'm not able to collect my medication within 48 hours?
If medication is not collected within 48 hours, it will be removed without refund. Please head to Main Building Pharmacy, Counter 27 for assistance thereafter.

7. Am I allowed to have someone else collect my medication from MedSAFE on my behalf?
Yes, as long as the person has the OTP.

Medication Collection via NUHS App

Order your medication balance wherever, whenever.
The NUHS App is a one-stop mobile app designed to specifically aid patients and caregivers in managing medications. Please click here for a step-by-step guide on how to use the NUHS App for medication top-ups and refills.
With the NUHS App, you can avoid long queues and order medications from the comfort of your home.

Download the NUHS App

If you are unable to use the NUHS app, you may also order your medication top-ups and refills at https://eservices.healthhub.sg/MedicationRefill.

FAQs on Medication Collection

1. How can I get my medication delivered to me?
• You may order online via NUHS App
• Alternatively, you may order via online via FormSG: https://go.gov.sg/meds2home

2. How long will delivery take?
• All medication requests will take at least 7 workdays to deliver, excluding the day of request
• We do not deliver on Sundays and public holidays
• Please ensure you have at least 2 weeks’ supply of medication at home in case of any unforeseen delay
* Above only applicable for patients that have an active (unexpired) prescription with some medication balance. For those without, refer to 4

3. Delivery will take too long. What other options do I have?
• If you need medication urgently, please visit our pharmacy in person to collect your medication
• Opt for Order and Relax, it takes the pharmacy 3 workdays* to process your order and be ready for collection. Please note the opening hours of our pharmacies as some pharmacies do not operate on weekends
• Opt for MedSAFE, which is a 24/7 medication locker for collection. It takes the pharmacy 3 workdays* to process your order, but you may collect it on weekends
* Above only applicable for patients that have an existing prescription. For those without, refer to 4

4. Can I submit an order if I do not have a valid prescription, or if my previous prescription has been fully used?
• You require a valid prescription for us to process your medication order. Please request for a new prescription under Medication > Repeat Prescription in our NUHS App
• Please ensure you have at least 2 weeks’ supply of medication at home in case of any unforeseen delay

5. Can I amend or cancel my order after it has been submitted, or change my delivery date and/or time after it has been confirmed?
• We strongly discourage you to make amendments after your order has been placed, as this will increase delivery processing time and may delay your order
• Any amendment or cancellation received prior to the confirmed delivery date will be subject to a charge of $6.54 to $21.80
• If you still wish to amend or cancel your order, please provide your order request ID and details of request for us to follow up. You should expect a call from NUH Pharmacy to confirm your change request.

6. How do I know if my online order has been successfully submitted?
• For medication orders placed via NUHS App: An order acknowledgement will be sent to the email address you provided. Please keep a copy of the acknowledgement for verification, if required
E.g. <<Medication Order for National University Hospital Medicine Delivery on preferred delivery collection date and time 10 Feb 2023 7pm to 10pm JANE DOE SXXXX584A - RequestID 230203-144857-595142>>
• For medication orders placed via FormSG: Patients will have a response ID to track their submission

7. How do I know when my medication is ready for delivery?
• On the eve of your selected delivery date, you will receive an SMS with OTP provided
• To receive your medication, quote your OTP when requested by courier

8. Can someone else receive my medication for me?
• If you are unable to receive your medication in person, you can give consent for another person to receive on your behalf. The person must be able to quote the OTP when requested by courier

9. How do I pay for my medication?
• Payment can be made through the NUHS App. You may also pay at AXS machines or Singpost branches
• We do not have a cash on delivery payment option
• Medisave may also be accepted for payment for medication delivery, subject to availability, review and approval. Kindly indicate accordingly when placing your medication orders

10. I have a medical benefit card; can I use it to pay for the service?
• Approved third party payers may be accepted for payment of medications
• However, delivery amendment or cancellation charges will be borne by you

11. My medical appointment has been postponed and my medication is running out. How do I request for a top-up of my medications?
• You can download the NUHS App to request for a new prescription from your doctor and opt for delivery of your medications
• Please ensure you have at least 2 weeks’ supply of medication at home in case of any unforeseen delay

For the convenience of our patients, we have outpatient pharmacies at each of our buildings, as well as some clinics/centres.

For contact details, operating hours and directions to the following pharmacies, please select the respective pharmacies.

Main Building

Kent Ridge Wing

Kent Ridge Wing Pharmacy

Medical Centre

Khoo Teck Puat – National University Children's Medical Institute (KTP-NUCMI)

Pharmacy @ Khoo Teck Puat -National University Children's Medical Institute (KTP-NUCMI)

Health & U @ NUH

Health & U @ NUH is our home-grown retail pharmacy brand, with 6 branches located within NUH.

Our Locations:

1) Main Building: Zone F #01-01 (beside Main Building Pharmacy)

Weekdays: 9am – 6:30pm
Weekends & Public Holidays: Closed

2) Main Building: Zone G #01-11 (opposite Kopitiam)
Specialty store featuring Rehabilitation and Homecare Equipment, Wound Care and Nutritional Feeds

Weekdays: 9am – 6:30 pm
Saturdays: 9am – 1pm
Sundays & Public Holidays: Closed

3) Medical Centre: Zone B #01-31 (opposite KOI)
Specialty store featuring Health Food

Weekdays: 9:30am – 6:30pm
Weekends & Public Holidays: Closed

4) Medical Centre: Zone B #01-32/33
Specialty store featuring Personal Care products and OTC medication.
Weekdays: 9am - 6:30pm
Weekends & Public Holidays: Closed

5) Medical Centre: Zone B #03-01 (within Medical Centre Pharmacy)

Weekdays: 9am – 6:30pm
Saturdays: 9am – 1pm
Sundays & Public Holidays: Closed

6) Kent Ridge Wing: Zone C #03-01 (within Kent Ridge Wing Pharmacy)

Weekdays: 9am – 6:30pm
Weekends & Public Holidays: Closed

Contact Us:
Email: [email protected]