Pharmacy

• Ms Lim Siew Woon

Outpatient Pharmacy Services

• Filling of prescriptions
  
• Counselling of medication e.g. asthma, cancer, diabetes and heart medications etc.
  
• Purchasing of over-the-counter products, vitamins and supplements
  
• General health advice and more
  

Medication Therapy Review & Counselling

• Medication Therapy Review & Counselling (MTRC) is an extended counselling service provided by Pharmacy @ National University Hospital for selected patients
  
• For more information, please click here
  

Outpatient Clinics

• Smoking cessation clinics (NUH Medical Centre)
  
• Outpatient anti-coagulation clinic (NUH Medical Centre and National University Heart Centre, Singapore)
  
• Medication therapy management cardiac clinic (National University Heart Centre, Singapore (NUHCS))
  

 Inpatient Pharmacy Services

• Assist the team in managing medication orders and medication profiles, monitoring drug therapy and providing bedside discharge medication counselling
  
• Inpatient Pharmacy Automated System (iPAS)
  

 Drug Information Services

• Provides drug & poison information for doctors, pharmacists and other healthcare professionals at the National University Hospital
  

Compounding Services

• Our pharmacy laboratory is set up to prepare parenteral nutrition, sterile injections, and non-sterile extemporaneous preparations. The nutrition team also provides nutritional support and monitoring for patients on enteral and parenteral nutrition. The oncology laboratory at the National University Cancer Institute, Singapore (NCIS) also prepares anti-cancer medications.
  

Quality Assurance Programmes

• As part of our Department's ongoing efforts in ensuring quality patient care, we also implemented a Quality Assurance Programme in our laboratory. This involves the adoption of the Good Manufacturing Practice recommendations in quality assurance and documentation of work processes. At the same time, we are looking into how to make the medication use process safer for patients – through counselling, patient medication profiling, medication reconciliation, as well as educational leaflets on medicines, alternative medicines and health supplements. We endeavour to employ IT to achieve these goals where relevant.
  

Supplement Dispensing via MedVEN

• Fuss-free, 24/7 dispensing of supplements for O&G patients
  
• Conveniently located outside the Women's Clinics located at Kent Ridge Wing level 3
• More information on the supplements can be found here

To learn more about your prescribed medication and health, see the Department of Pharmacy's Patient Information leaflets (PILs) which will provide information on the use of common medicines and health supplements, as well as their possible side effects.  

Click here for the list of PILs. 

For general health tips and useful information, click on the posters to find out more: 

You may view the video in other languages here: Chinese, Malay, Tamil

You can now use the NUHS App or FormSG to order your prescriptive medication top-ups and refills.

Click on image below to download the guide to top up your medication on the NUHS App.

From 18 July 2022, you may choose to collect your medication from MedSAFE, a 24/7 self-service electronic locker located at NUH Main Building Zone F Taxi Stand  (Not available for controlled drugs). 

• No more waiting at the Pharmacy 
• Open 24/7, collect at your convenience within 48 hours of SMS confirmation

• Place your medication order via FormSG 
• Follow the instructions on the form and select "MedSAFE @ NUH Main Building Zone F Taxi Stand (24hrs electronic locker)" as your pick-up location 
• An SMS notification will be sent to your mobile when your medication is ready for collection at MedSAFE Head to MedSAFE within 48 hours of receiving the SMS and follow the instructions on the screen to collect your medication 

• If you do not receive an SMS within 48 hours after dropping your prescription into the Staff Prescription Box, please head to Main Building Pharmacy, Counter 27 for assistance. 
• If you do not collect your medication within 48 hours of receiving the SMS, the medication will be cancelled without refund. 

Order your medication balance wherever, whenever. 

Download the NUHS App

If you are unable to use the NUHS app, you may also order your medication top-ups and refills at https://eservices.healthhub.sg/MedicationRefill.

1. How can I get my medication delivered to me?

• You may order online via NUHS App
• Alternatively, you may order via online via FormSG: https://go.gov.sg/meds2home
• Lastly, you may call the pharmacy directly

2. How long will delivery take?

• All medication requests will take at least 5 workdays* (7 workdays in future) to deliver, excluding the day of request
• We do not deliver on Sundays and public holidays
• Please ensure you have at least 2 weeks’ supply of medication at home in case of any unforeseen delay

* Above only applicable for patients that have an existing prescription. For those without, refer to 4

3. Delivery will take too long. What other options do I have?

(Common request by patients demanding same day collection)

• If you need medication urgently, please visit our pharmacy in person for same-day collection

• Opt for Order and Relax, it takes the pharmacy 3 workdays* to process your order and be ready for collection. Please note the opening hours of our pharmacies as some pharmacies do not operate on weekends
• Opt for MedSAFE, which is a 24/7 medication locker for collection. It takes the pharmacy 3 workdays to process your order, but you may collect it on weekends

* Above only applicable for patients that have an existing prescription. For those without, refer to 4

4. Can I submit an order if I do not have a valid prescription, or if my previous prescription has been fully used?

• You require a valid prescription for us to process your medication order. Please request for a new prescription under Medication > Prescription Top Up in our NUHS App
• Please ensure you have at least 2 weeks’ supply of medication at home in case of any unforeseen delay

5. Can I amend or cancel my order after it has been submitted, or change my delivery date and/or time after it has been confirmed?

• We strongly discourage you to make amendments after your order has been placed, as this will increase delivery processing time and may delay your order
• Any amendment or cancellation received prior to the confirmed delivery date will be subject to a charge of $6.54 to $21.80
• If you still wish to amend or cancel your order, please provide your order request ID and details of request for us to follow up. You should expect a call from NUH Pharmacy to confirm your change request.

6. How do I know if my online order has been successfully submitted?

• For medication orders placed via NUHS App: An order acknowledgement will be sent to the email address you provided. Please keep a copy of the acknowledgement for verification, if required

E.g. <<Fwd Medication Order for National University Hospital Medicine Delivery on preferred delivery collection date and time 10 Feb 2023 7pm to 10pm JANE DOE SXXXX584A - RequestID 230203-144857-595142.msg>>

• For medication orders placed via Form SG:  Patients will have a response ID to track their submission

7. How do I know when my medication is ready for delivery?

• On your selected delivery date, you will receive an SMS with OTP provided
• To receive your medication, quote your OTP when requested by courier

8. Can someone else receive my medication for me?

• If you are unable to receive your medication in person, you can give consent for another person to receive on your behalf. The person must be able to quote the OTP when requested by courier

9. How do I pay for my medication?

• Payment can be made through the NUHS App. You may also pay at AXS machines or Singpost branches
• We do not have a cash on delivery payment option
• Medisave can also be accepted for payment for medication delivery, subjected to review and approval. Kindly indicate accordingly when placing your medication orders

10. I have a medical benefit card; can I use it to pay for the service?

• Approved third party payers may be accepted for payment of medications
• However, delivery amendment or cancellation charges will be borne by you

11. **My medical appointment has been postponed and my medication is running out. How do I request for a top-up of my medications?

• You can download the NUHS App to request for a new prescription from your doctor and opt for delivery of your medications
• Please ensure you have at least 2 weeks’ supply of medication at home in case of any unforeseen delay

Please refer to our Terms & Conditions for all other information pertaining to Home Delivery.

For the convenience of our patients, we have outpatient pharmacies at each of our buildings, as well as some clinics/centres. 

For contact details, operating hours and directions to the following pharmacies, please select the respective pharmacies. 

Main Building 

• Main Building Pharmacy 
• Health & U 

Kent Ridge Wing 

• Kent Ridge Wing Pharmacy

Medical Centre

• Pharmacy @ Medical Centre 
  
• Pharmacy @ National University Cancer Institute Singapore (NCIS) 

Khoo Teck Puat – National University Children's Medical Institute (KTP-NUCMI) 

• Pharmacy @ Khoo Teck Puat -National University Children's Medical Institute (KTP-NUCMI)  

Health & U @ NUH is our home-grown retail pharmacy brand, with 6 branches located within NUH. 

Our Locations:

1) Main Building: Zone F #01-01 (beside Main Building Pharmacy)

Weekdays: 9am – 6:30pm
Weekends & Public Holidays: Closed

2) Main Building: Zone G #01-11 (opposite Kopitiam)
Specialty store featuring Rehabilitation and Homecare Equipment, Wound Care and Nutritional Feeds 

Weekdays: 9am – 6:30 pm
Saturdays: 9am – 1pm 
Sundays & Public Holidays: Closed 

3) Medical Centre: Zone B #01-31 (opposite KOI)
Specialty store featuring Health Food 

Weekdays: 9:30am – 6:30pm
Weekends & Public Holidays: Closed 

4) Medical Centre: Zone B #03-01 (within Medical Centre Pharmacy)

Weekdays: 9am – 6:30pm 
Saturdays: 9am – 1pm 
Sundays & Public Holidays: Closed 

5) Kent Ridge Wing: Zone C #03-01 (within Kent Ridge Wing Pharmacy)

Weekdays: 9am – 6:30pm 
Weekends & Public Holidays: Closed 

6) Medical Centre: Zone B #01-32/33 
Specialty store featuring Personal Care products and OTC medication.  

Weekdays: 9am - 6:30pm

Weekends & Public Holidays: Closed

Contact Us: 
Email: [email protected]