FAQs

Name: National University Hospital
Telephone: +65 6908 2222

2024/08/07

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Billing

How to download my bill?
Please refer to the Hospital Bills page.
How to read my bill?
Please refer to the Hospital Bills page.

Claims

How do I request for the bill to make an insurance claim?
You can check and download your bills online via the NUHS App or HealthHub. The softcopy bill downloaded from the app is an official document from the hospital that can be used for claims purpose, e.g. insurance claim.

Should you require a paper bill, please submit a request here. Alternatively, please contact our billing & payment enquiries hotline at +65 6407 8138 (Mon – Fri: 8.30am to 5.30pm / Sat: 8.30am to 12.30pm).
How can I use Medisave/PMI/Medishield Life to pay?
Please approach our staff at the respective clinics/ NUH Patient Service Centres for more information.
How can I authorise Medisave deductions online?
Please refer to the Healthcare Claims page.

Payment

What type of cards can I use to pay online?
You can use Visa, Mastercard, or eNETS to make payments on the NUHS App/HealthHub.
Can I use the NUHS App/HealthHub to pay for someone else's bills?
You can pay outstanding hospitalisation and outpatient bills for yourself and your loved ones. View step-by-step guide to pay via NUHS App.
If I overpay, will the credit balance be used to pay my other bills?
Any credit balance from your bill will be used to offset other outstanding bills that you may have in the same payment account.
How do I get a receipt after I pay in full?
For payment made via NUHS App/HealthHub/AXS, a receipt will be sent to the email address provided.

We strongly encourage you to join us in our effort to reduce paper usage by
retrieving your bills via the NUHS app. If a paper bill is required, please request here. The bill will be mailed to the patient’s registered address via post within 7 working days. The form will be voided if it is incomplete or if it contains inaccurate information.
Is there a maximum amount I can pay through the NUHS App/Healthhub?
As payment is made using your Credit / Debit Cards, the payment limit is determined by your available credit or debit spending limit accorded by the issuing bank. Payments made via direct debit is dependent on your bank account/payment limit (if any).
Can I make a partial payment for my bills?
You can make partial payment for your healthcare bills on the NUHS App/HealthHub by entering the preferred amount to pay.
Can I pay through the NUHS App/HealthHub without a Singpass account?
You may use the HealthHub App or https://eservices.healthhub.sg/payments to 'Add Bill(s)' without using the Singpass login.
However, you will not be able to pay through the NUHS App as a Singpass login is required. You can settle your outstanding bills via other payment channels listed here.
Why can't I pay with a cheque?
We have removed this option in supporting our nation’s drive to be cheque-free by 2025. Please choose to pay with the e-payment options.
What should I do if my employer is paying my bill?
Kindly request for your company to complete the Letter of Guarantee and send the completed form to [email protected].

Auto-pay

What is Auto-pay?
Auto-pay is a fast and convenient way that allows you to skip the queue and pay for selected outpatient services at NUH using your preferred credit/debit card (Visa/Mastercard).
How can I sign up for Auto-pay?
Please download the NUHS App or HealthHub App and setup Auto-pay for the selected patient. View step-by-step guide to sign up Auto-pay via HealthHub.
What credit cards are accepted for Auto-pay? Can I add more than 1 credit card?
We accept VISA and MasterCard credit/debit card. You can register only one credit card for each patient account, but you can choose to add the same or different Credit Card for different patient.
How can I amend or terminate my Auto-pay arrangement?
You can amend or terminate your Auto-pay Payment Arrangement through your HealthHub Account via the HealthHub app or at www.healthhub.sg.

To change your registered card, you can delete your current credit card under your Auto-pay Set-up and add a New Auto-pay credit card.

To terminate the arrangement, please delete the registered card. View step-by-step guide here.
Can I sign up for Auto-pay if I am a foreigner?
To sign-up for Auto-pay, you will require Singpass to login NUHS App or HealthHub App.

However, you can make online payment via https://eservices.healthhub.sg.
Select more services > Bills > Payments (without Singpass) >Add bill(s) > input correct institution,
case number and patient NRIC and proceed with the credit card payment.
If I am already on Auto-pay (formerly known as ZOOM), can I still pay through the NUHS App/HealthHub?
Patients who have already registered for payment under Auto-pay (formerly known as ZOOM) will not be required to pay through the NUHS App/HealthHub. For any outstanding bills incurred, automatic Credit Card deductions will be made through Auto-pay (formerly known as ZOOM).
When will my credit/debit card be charged using Auto-pay?
Your credit card will be charged based on the amount outstanding due from you on the bill date. Due to processing lead time, the transaction date reflected in your credit card statement may not be the same date of your visit/ bill.
Can I pay for my Parent(s)/ Children’s bill using Auto-pay?
As the payor for your family member’s bills, you can set up their Auto-pay payment arrangement through your personal HealthHub Account.

Please navigate to “Auto-pay Set-up”, under the Payment & financials option in the main menu. After confirming your detail as the payor, you may see your dependents listed for your selection, otherwise you may proceed to Manually Add Payee to proceed with the application. You can choose to add the same or different Credit Card for different payee.
A portion of my bill is covered by Medisave/Civil Service Card/my company. How will my bill be settled if I were to sign up for Auto-pay?
Only the balance amount of the bill that is not covered by any other payment mode(s), i.e. Medisave/Civil Service Card/your company, will be settled via Auto-pay.
Does Auto-pay have an expiry date?
The Auto-pay account will remain current and valid till the expiry date of credit card, or unless it is revoked by the payer via HealthHub.
How can I update my Credit Card Expiry?
Please delete the expired card under your Auto-pay Set-up and add a New set-up with the new card.
Can I use Auto-pay for my past bills?
Auto-pay is effective only upon successful application of your Auto-pay setup. It will not be applied to past bills prior to successful application.
What if I want to terminate my Auto-pay account as I am no longer seeking treatment in NUH?
You may proceed to login in to HealthHub App to delete the setup you have setup using the mentioned credit/debit card immediately.
What if I were to lose or terminate my credit/debit card?
You may proceed to login in to HealthHub App to delete the setup you have setup using the mentioned Credit/Debit card immediately.
If there is discrepancy on bill, what happens?
You may call our Billing and Payment Enquiries hotline at +65 64078138 (Mon – Fri 8.30am to 5.30pm). Alternatively, you may submit your queries via https://for.sg/asknuhs.

Financial Assistance

How can I apply for financial assistance?
Kindly complete this form and we will contact you within 3-5 working days.