FAQs
Where should I go after arriving at Level 17?
Obtain a queue ticket from the self-help kiosks located near the lift lobbies and hand it to our counter staff.
Alternatively, if you have registered via the OneNUHS app, click on "I have arrived" and proceed to our mobile registration counter outside corridor C.
Please wait to be called by our counter staff to verify your details and collect your appointment folder.
Go to either corridor D or E for your refraction test or go to corridor F for a more comprehensive investigation test.
I am not sure where to go after my vision tests. Where is my next station?
Each corridor is labelled with lettersfrom C to H. Refer to your queue ticket for information on the next station.
Drop your appointment folder in the box located outside the respective rooms indicated on your queue ticket and wait for our staff to call you for your investigation tests, procedure, or consultation.
*If you are still unsure or have been waiting for more than an hour in the clinic with no updates, please approach the staff/counter for assistance.
How long will my appointment take?
Depending on your eye condition, you may be required to undergo various specialised imaging tests. Each test may take up to 30 minutes (excluding waiting time). We seek your patience and understanding as these tests will provide vital information for an accurate diagnosis, allowing our physicians to better advise on the necessary treatment.
Why do patients who came after me get to see the physician before me?
How fast the eyes dilate varies from patient to patient. For a thorough eye examination with a slit lamp microscope, dilating eye drops will be administered before your consultation and after all your tests have been completed. It takes about 30 minutes for your eyes to be fully dilated before you can proceed to see the physician. For some patients (elderly/diabetic), it may take up to 60 minutes for your eyes to be dilated.
Other patients may require more urgent treatment.
*Dilating eye drops may cause blurred vision for about four to six hours. For your safety, refrain from driving after dilation.
Where can I find more information about my condition and the tests I have to do during my visit?
Click here to find out more about our services and your condition.
Why am I assigned a different physician for every visit?
Subsidised patients receive team-based care led by assigned on-duty specialists who may change on each visit. Rest assured that patients' medical records and treatment plans are accessible by all our physicians to ensure a seamless patient experience.
If you would like to be seen by a specific physician, you may opt to become a private patient and prevailing rates will be charged accordingly.
Where do I go to make payment?
Credit card/NETs payment is available at the self-help kiosk located near the lift lobbies.
Cash payment is available at the Medical Centre Level 3 counters near the taxi drop-off point.
My condition worsened before my next scheduled appointment. What should I do?
Contact us and we will advise on whether an earlier appointment is required for your condition.
What can I expect after a cataract surgery?
Cataract surgery is day-surgery procedure. You will be discharged after the surgery. From registration to your discharge, it may take one to four hours. Please follow the care guide in the patient information leaflet provided to you after the surgery.
After a standard cataract surgery with no complications, there will be two to three follow-up outpatient clinic consultations required. The appointments* are typically scheduled as such:
- One day after surgery
- Five to seven days after surgery
- Four to six weeks after surgery
*This may vary depending on the physician's review, clinical findings and surgical complexity
